Refund and Returns Policy

At DHEUZ LIFE SCIENCES PVT. LTD., we strive to ensure customer satisfaction by delivering high-quality products. However, if you are not completely satisfied, please review our return and refund policy below.

1. Eligibility for Returns

  • Products must be unused, unopened, and in original packaging
  • Return request must be raised within 3–5 days of delivery
  • Proof of purchase (invoice/order ID) is required

2. Non-Returnable Items

Due to the nature of pharmaceutical and nutraceutical products, the following items are not eligible for return:

  • Opened or used products
  • Damaged products due to misuse or improper handling
  • Products without original packaging

3. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product:

  • Contact us within 48 hours of delivery
  • Share clear images/videos as proof
  • We will arrange a replacement or refund after verification

4. Refund Process

  • Once the return is approved, refunds will be processed within 5–7 business days
  • Refund will be credited to the original payment method
  • Shipping charges (if applicable) may not be refundable

5. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation requests will not be accepted

6. Contact Us

For return or refund requests, please contact:
Email: info@dheuz.in

7. Important Note

We reserve the right to reject returns that do not comply with the above conditions. Our decision regarding returns and refunds will be final.